Organizations using broadcast email powered by TigerNet were transitioned in February 2016. Organizations that were not using broadcast email powered by TigerNet will be given the opportunity to use broadcast email in TigerNet starting in the upcoming academic year.
 

FREQUENTLY ASKED QUESTIONS

Are there templates available for use?
Yes, each organization has access to pre-designed templates for use with broadcast email. These templates were created as mobile-friendly emails and optimized to render correctly on desktop, mobile or tablet devices.

Can I create my own template?
Yes, and there are certain recommendations to ensure your email message will be mobile-friendly. If you would like assistance creating a new template, please contact the TigerNet Help Desk.

What if I need help with my broadcast emails?
You can contact the TigerNet Help Desk seven days a week for assistance. Agents can assist with resizing and inserting images, formatting and text display as well as list creation and delivery.

Where can I pull my organization list?
All groups with access to broadcast email were set up with multiple saved queries in the system. These queries are predefined with regional areas or class lists, and include all alumni, undergraduate or graduate alumni, parents, honorary members, widow/ers, and others. For additional assistance with these lists or with creating new lists, please contact the TigerNet Help Desk.

What sort of reporting is available?
There are several broadcast email reports available through TigerNet Volunteer Tools, including delivery and click-through reports. Additional bounce reporting is also available, showing the specific error encountered that prevented an email message from being delivered. Please contact the TigerNet Help Desk for additional information.


TigerNet Volunteer Tools Help Desk

alumnivolunteers@princeton.edu
(855) 249-1829

Monday-Friday:
8:00 a.m. - 7:00 p.m. ET

Saturday-Sunday
10:00 a.m. - 5:00 p.m. ET