The following are Frequently Asked Questions regarding the TigerNet suite of volunteer tools. If you have additional questions after reading through the FAQs, please share them.

 

FREQUENTLY ASKED QUESTIONS

Who has access to TigerNet Volunteer Tools?
Access to TigerNet Volunteer Tools is granted to class, regional association, affiliated group and Association of Princeton Graduate Alumni (APGA) volunteers authorized by class, regional, affiliated group and APGA leadership in conjunction with the Office of Alumni Affairs.

What services will be available to organizations?
The following services will be available: broadcast email, event registration, Reunions registration, dues collection, websites powered by a content management system, and a daily data synch between organization tools and the University's alumni database. All classes, regional associations, affiliated groups, and the Association of Princeton Graduate Alumni will have access to these services.

When will the new TigerNet Volunteer Tools roll out?
In February 2016, organizations that were using TigerNet Volunteer Tools to send broadcast emails and manage organization websites in the previous version of TigerNet began using the new TigerNet Volunteer Tools for these same services. This academic year, the following services will begin to be rolled out to classes, regional associations, affiliated groups and the Association of Princeton Graduate Alumni: broadcast email, event registration, Reunions registration, dues collection, websites powered by a content management system, and a daily data synch between organization tools and the University's alumni database.

Will services be available for free?
The University will provide these services to classes, regional associations, affiliated groups, and the Association of Princeton Graduate Alumni at no cost. Note that organizations that choose to use e-commerce solutions for event registration, Reunions registration, or dues collection will face standard transaction fees charged by payment processing providers.

Does my organization have to move to the new TigerNet Volunteer Tools?
While we strongly encourage organizations to consider moving to the new tools, switching services is not mandatory.

Can my organization choose to use only some of the services provided through TigerNet Volunteer Tools?
Yes. Organizations can choose to use any or all services. And, organizations can turn on or off specific services at their discretion.

How will our organization’s login information work in the new system? 
In the current TigerNet Volunteer Tools, organizations were given special logins that could be shared among organization volunteers. These logins will not be valid in the new system. Instead, administrative access to new TigerNet Volunteer Tools will be tied to each individual volunteer’s TigerNet login credentials. The Office of Alumni Affairs will work with organizations to determine which volunteers should have administrative access to their organizations’ tools.

With admin access to TigerNet Volunteer Tools tied to individual records in the new system, will there be a limit on the number of volunteers an organization can have as admins in the new system?
No.

Will training be available to volunteers?
Yes. The Office of Alumni Affairs will provide ongoing training opportunities.


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